Revision & Refund Policy
Last Updated: April 18, 2024
1. 15-Day Free Revision Window
Your satisfaction is our priority. We offer unlimited free revisions for a period of 15 days after the initial delivery of your project.
- Revisions must align with the original instructions provided at the time of order.
- New instructions or changes in scope may incur additional fees.
- Revision requests are typically completed within 24-48 hours.
2. Refund Eligibility
Refunds are considered under the following specific circumstances:
- Non-Delivery: If we fail to deliver the project after the agreed-upon deadline.
- Double Payment: If you were charged twice for the same order due to a technical error.
- Quality Issues: If the delivered work does not meet the specified academic standards, our QA team will review the dispute.
3. The Refund Process
To request a refund, please contact our support team within 7 days of delivery. Every request is reviewed by our independent Quality Assurance team to ensure a fair resolution for both the student and the expert.
4. Partial Refunds
In cases where a portion of the requirements was met but certain aspects were missing, a partial refund (up to 50%) may be issued based on the severity of the omission.
5. Exceptions
Refunds will not be issued if the student fails a course due to factors outside our control (e.g., poor attendance, failure in other assignments) or if the refund request is made after the 15-day window.
Have questions about our policies?
Our support team is available 24/7 to clarify any terms or conditions.
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